One of the issues we've heard repeatedly in this project is the challenges staff and contract SANEs feel in communicating with their managers and agency administrators. Not feeling like they have a voice and not feeling like their concerns are being addressed has led to problems with retaining good quality, competent nurses.
I am a hothead. Anyone reading this who knows me is smiling and nodding right now, because they know my default setting is holler. So I was intrigued by this post over at The Happiness Project last week about under-reacting to problems. That's not to say the post's author advocates ignoring or minimizing problems; simply that as she points out, not every problem requires a full-bore freakout.
We've been talking a lot this week about what good leadership looks like. I would suggest that good leadership requires a certain amount of kind (as opposed to nice). Several years ago Susan Cramm wrote about compassionate leadership over at the HBR blog, which I think takes us to a similar place.
Happy 2010! I thought I'd start the year off with a positive spin, a new free eBook from Seth Godin. It's called What Matters Now (PDF), and I love the way it was created--multiple short essays and other pieces from great minds in diverse fields. It's sort of an anti-resolution manifesto. Less "try", more "do". A great guide for how we might approach the new year.
I like short, useful pieces on managing programs. You know that if you read this site with any frequency. But this one might just be in my top 10. A virtual strategy session for running a program in a tough economy. The author's tips are incredibly relevant to our work. I especially love #3: do less with less. Fantastic.
Over at the Get Rich Slowly blog, there's a fascinating post about negotiating. It really made me think about how often we have to negotiate for ourselves in our line of work: negotiate the ability to conduct these exams, to get paid to coordinate our programs, to work without undue pressures from key stakeholders such as law enforcement and prosecutors, to attract new talent and keep veterans on the roster.
A lot of people have asked me about how social media can be used to benefit SANE and other victim service programs. People feel very intimidated by the process, which is a shame, because I think it's an incredibly approachable and democratic tool. And I think we could harness its broad appeal and reach to allow for not just awareness and fundraising campaigns, but also recruitment efforts. If anyone's using social media to help with recruitment I'd love to hear from you!
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